Support
Questions about Sportsmen, a purchase or your data? Start with the answers below, or write to us.
Contact us
Email [email protected]. Please include what happened, your iPhone or iPad model and iOS version, and the app version (Settings → About). We reply by email, usually within a few business days. Never send passwords or payment card numbers.
Email supportCommon questions
How do I restore my purchases?
Open Settings in the app and tap Restore Purchases (it is also on the Premium screen). Use the same Apple ID that made the purchase. This restores Premium and any Iron skins you bought. If nothing comes back, make sure you are signed in to the right Apple ID in iOS Settings → [your name] → Media & Purchases, then try again or email us.
How do I cancel my subscription on iOS?
Subscriptions are managed by Apple, not inside Sportsmen. On your iPhone or iPad open Settings → [your name] → Subscriptions → Sportsmen and tap Cancel Subscription (or Cancel Free Trial). To avoid a charge, cancel at least 24 hours before the current period or trial ends. Premium stays active until the end of the paid period. Deleting the app does not cancel the subscription.
Can I get a refund?
Payments are handled by Apple, so refunds are too. Go to reportaproblem.apple.com, sign in and choose the purchase. We cannot issue refunds ourselves, but we are happy to help if something went wrong.
How do I delete my data?
Your workouts, records, goals and settings live only on your device. Open Settings → Reset data in the app to delete all of it, or delete the app. To stop anonymous statistics, turn off Share usage statistics in Settings. To ask us to delete anything we might hold about you, email [email protected]. See the Privacy Policy for details.
Will my progress move to a new phone?
There are no accounts, so progress is not synced by us. If you restore a new device from an iCloud or computer backup, the app data comes with it. Purchases come back with Restore Purchases.
The rest timer did not notify me.
Allow notifications for Sportsmen in iOS Settings → Notifications, and check that Focus or Do Not Disturb is not silencing them. The timer itself keeps the exact end time, so reopening the app shows the correct remaining time.
How do I connect Apple Health?
In the app go to Settings and turn on the Apple Health option, then choose what to allow. Sportsmen can save your workouts and active calories and, if you allow it, read your body weight for calorie estimates. You can change this any time in iOS Settings → Health → Data Access & Devices.
Does my subscription work on other devices?
Premium belongs to your Apple ID. On another iPhone or iPad signed in to the same Apple ID, tap Restore Purchases. Purchases do not transfer between different platforms or different Apple IDs, because Sportsmen has no accounts.